top of page
IMG_1332_edited_edited_edited_edited_edited_edited.jpg

Terms & 
Conditions

Understanding Our Terms

Effective Date: 13/07/2025

​

By booking a training service or using this website, you agree to be bound by these Terms and Conditions. These terms are designed to ensure clarity, safety, and professionalism in how we work with you and your dog.

Booking and Payment

  • All training sessions must be booked in advance.

  • Payment is due in full before or at the time of your first session, unless otherwise agreed.

  • Accepted payment methods: [Insert payment methods, e.g. bank transfer, cash].

  • If payment is not received on time, sessions may be delayed or cancelled.

Cancellations, Rescheduling & Refunds

  • Cancellations made more than 24 hours in advance will not incur a fee.

  • Cancellations made within 24 hours may be charged in full.

  • Missed appointments without notice (no-shows) are non-refundable.

  • Refunds for cancelled or missed sessions are at our discretion, based on reasonable circumstances.

  • If Alfie and Co. needs to reschedule (due to illness, weather, etc.), we’ll offer an alternative session.

Client Responsibilities

To ensure a safe and effective session, clients must:

  • Ensure their dog is up to date with vaccinations (unless otherwise agreed).

  • Inform us of any behavioural issues (including aggression, reactivity, or fear-based behaviours) before the first session.

  • Notify us if their female dog is in season.

  • Keep dogs on lead unless instructed otherwise.

  • Supervise any children attending sessions.

  • Arrive on time. Sessions cannot be extended for late arrivals.

Our Commitment to You

Alfie and Co. is committed to:

  • Providing professional, evidence-based dog training.

  • Treating you and your dog with respect, empathy, and care.

  • Offering practical support tailored to your dog’s learning style and needs.

  • Referring you to another professional if we believe your dog would benefit from additional support.

Results Disclaimer

Every dog is an individual. While we will guide and support your training, success depends on your ongoing practice, consistency, and relationship with your dog. Therefore, no guarantees are made about specific results or timelines.

Risk and Liability

Participation in dog training carries inherent risks. By attending any session, you acknowledge and accept:

  • Responsibility for your own safety, your dog’s behaviour, and any damage your dog may cause.

  • That Alfie and Co. is not liable for any injury, illness, damage, or loss arising from training sessions, including those involving third parties or occurring in public spaces.

  • That you should have appropriate insurance coverage for your dog.

Force Majeure

We are not responsible for delays, cancellations, or service interruptions caused by events beyond our control (e.g. illness, natural disasters, public health emergencies, travel disruptions, etc.).

Use of Photos and Media

Photos or videos may be taken during sessions and used for social media or promotional purposes. If you prefer not to be included, please let us know in writing before your session.

Intellectual Property

All training materials, handouts, content, and resources provided by Alfie and Co. are for your personal use only and may not be copied, redistributed, or used for commercial purposes without written permission.

Website Use and Content

You agree not to:

  • Copy, reproduce, or misuse any content from www.alfieandco.nz

  • Use the site or its services for any unlawful or harmful purpose

  • Attempt to gain unauthorised access to any part of the site

All content on the site is owned by Alfie and Co. and is protected by copyright and intellectual property law.

Data Privacy

When you contact us or make a booking, we collect personal information (e.g. name, email, phone number, dog info) to help provide our services. We respect your privacy and will not share this information without your consent, unless required by law.
For full details, see our Privacy Policy.

Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will always be published on our website. Continued use of our services indicates your agreement to the current terms.

Governing Law

These Terms and Conditions are governed by the laws of New Zealand. Any disputes will be handled through appropriate legal channels in New Zealand jurisdiction.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact:
📧 alfieandco.dogtraining@gmail.com

bottom of page